Return & Exchange

At Deraaj, every saree is handwoven, one of one, and carefully inspected before dispatch. We do not operate like mass marketplaces. Each piece is curated with intention, and quality is ensured at source.

Returns & Exchanges

We accept returns or exchanges only in the rare case of:

• Incorrect product delivered
• Verified damage at the time of delivery

Requests must be raised within 48 hours of receiving the order.

Mandatory Requirement

To process any return or exchange request, a clear package opening video is required.

The video must:

• Begin before opening the package
• Clearly show the sealed parcel
• Capture the full unboxing process without cuts

Requests without this will not be considered.

Guidelines

• The product must be unused, unwashed, and with original tags intact
• It must be returned in original packaging
• No returns will be accepted if the saree has been stitched or altered

Shipping & Refunds

• Delivery charges are non-refundable
• We do not offer reverse pickup services
• Approved cases will be resolved via store credit only

Nature of Handloom

Every Deraaj saree is crafted by hand.

Slight irregularities in weave, texture, or color are natural and are not defects.

These are the signatures of the loom and the artisan.

Contact

Email: info@deraaj.com

Phone: +91 86551 41767

(Please mention your order number for quicker support)

Note

Deraaj reserves the right to review all requests to ensure fairness and integrity across every transaction.